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FAQs

You Asked, We Answered

 

What is your return policy?

We offer exchanges for the same item of a different size, or a different item of equal value if claim made WITHIN 5 DAYS OF RECEIVING YOUR ITEM. If we do not have your size, we will issue a store credit. No refunds at this time.

Customer is responsible for return shipping fees, unless there was a handling mistake made by NNYL SENOJ

If your item(s) arrive damaged or broken, we will cover the return shipping cost and replace the item if available. If the damaged item is not available, we can issue a store credit or a refund. Items can only be exchanged if UNWORN, UNUSED, UNWASHED, with all TAGS still ATTACHED.


All sale items are FINAL. All accessory items are FINAL.

How do I return an item?

To submit a return or to check the status of an item you have returned please contact us at

nnylsenojent@gmail.com

Please include your order number so we may locate your order.

CANCELLATIONS

Any orders that are cancelled prior to shipment are subject to a 20% restock fee

What are the payment options?

We ACCEPT ALL MAJOR credit cards, PAYPAL and SEZZLE!

Do you sell gift cards?

We Do Not Sell Gift Cards at This Time!

What is your shipping policy?

Standard processing takes between 5-7 business days unless otherwise noted in the item description. We ship via USPS Priority Mail and UPS. Average delivery time is 5-7 business days after process & handling. 


INTERNATIONAL SHIPPING

We are pleased to ship worldwide. Once in the checkout process your shipping should automatically be calculated based on what you are purchasing and where you are shipping. Standard International shipping is the default selection which can take up to a full 30 days after shipping to deliver. If you need your parcel sooner, you may choose to expedite it at checkout.